Support

Getting help

Write to support@dashm8.com. Tell us what you expected, what happened instead, and — if it is about one car — the last six characters of its VIN. That is usually enough for us to find it.

We answer as quickly as we honestly can. There is no phone line and no ticket robot.

Billing and refunds

Bought inside the iPhone app? Apple holds the payment, so refunds and cancellations go through Apple's own process in the App Store.

Bought on the web? Write to support@dashm8.com and we will handle it directly, refund included.

The things that usually go wrong

Before writing, these fix most of it:

• •No data at all — the virtual key is probably not approved yet. Open the pairing link in the Tesla app while standing near the car.
• •Tesla says the telemetry limit is reached — another app holds the connection. Remove an unused one in your Tesla account and sync again.
• •Cars missing after connecting — you may have linked a Tesla account that does not own them. Reconnect with the right one.
• •No Supercharger invoices — the permission your account granted predates them. Reconnect Tesla to grant it.

Your data

Exporting everything we hold and deleting your account are both self-service, on any plan, from your account page. You never have to ask us for either.

Security

Found something that looks like a security problem? Write to support@dashm8.com with the word SECURITY in the subject and we will come back to you quickly.